utility Payment Trends
Accelerate digital adoption to increase satisfaction
Our latest utility payments trend report reveals an increased demand for mobile payment options – use these expert insights to lower costs and improve customer experiences
Keep Up With Changing Consumer Preferences in Real Time
Consumer demand for billing and payment options are changing. Are your systems agile enough to keep up? Our latest utility payments trend report takes a deep dive into preferences and behaviors, including:
- How mobile has become the second most popular utility payments channel
- Which generations prefer debit card payments over ACH or checks
- Why more than half of past-due customers avoid communications from debt collectors and how they prefer to make payment arrangements
Change has its own pace and waits for no one
Transformation and modernization are critical to keeping a long-term competitive edge.
Are you ready?