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Trends
Cost and value in banks – A model fit for the digital era?
Primary and secondary research from The European Research Institute (ECRI) brings fresh insight how the banking sector manages costs while balancing the need to add value to services provided to both retail and corporate customers. The report analyses the arguments behind the ‘maintenance verse investment’ debate, the drivers of digitalisation and provides constructive advice to businesses and regulators to further develop the banking sector in Europe.