ACI and Lean Industries have been in partnership since 2014. The resulting ACI Automated Dispute Manager (ADM) solution is fully integrated into ACI Issuing and ACI Acquiring.
ACI Worldwide and Lean Industries have formed a partnership to enhance dispute management in the payments industry. This collaboration integrates Lean Industries’ specialized dispute management solutions with ACI Worldwide’s robust payment processing platforms. The primary goal is to streamline the resolution of payment disputes, reducing the time and effort required to manage these processes. By combining their expertise, the partnership aims to provide financial institutions and merchants with more efficient tools to handle disputes, ultimately improving the overall customer experience.
Additionally, the integration focuses on enhancing operational efficiency for financial institutions. By leveraging Lean Industries’ solutions, institutions can resolve disputes more quickly and accurately, using fewer resources. This improvement not only benefits the institutions but also ensures that customers receive faster and more reliable service when disputes arise. Overall, the partnership addresses the growing complexity of payment disputes and aims to enhance the efficiency and effectiveness of the payments ecosystem.
Lean Industries specializes in providing dispute management solutions for financial transactions, focusing on both card and non-card payments, including fraud and non-fraud disputes. Their flagship product, AdjustmentHub, is a configurable workflow-based solution that streamlines dispute operations for financial institutions. This software integrates with various data and image interfaces, resulting in a highly efficient and automated back-office structure.
Additionally, Lean Industries offers NetworkHub, which supports dispute resolution workflows across multiple transaction types, such as debit, credit, prepaid card payments, ACH, bill payments, wire transfers, P2P, ATM, and check transactions. The company is committed to improving customer experience, operational efficiency, and regulatory compliance, helping financial institutions handle disputes more effectively and reduce costs.
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