ACI Worldwide and Riverty, part of the Bertelsmann group, have partnered to enhance fraud management and manual order review processes for merchants. This collaboration leverages Riverty’s extensive experience in fraud management to provide ACI merchants with a comprehensive order review solution. The solution combines automated research and scoring with expert human analysis to review suspicious transactions, helping to minimize fraud, chargebacks, and false positives. This approach ensures a smoother customer experience and protects business reputations.
Additionally, Riverty offers a highly trained global workforce with specialist finance and risk expertise, providing 24/7 support to ACI merchants. This global support enhances the efficiency and effectiveness of the manual review process, reducing inefficiencies and costs associated with managing high volumes of transactions. By integrating Riverty’s services with ACI’s platform, the partnership aims to improve order review accuracy and speed, ultimately enhancing overall customer satisfaction by minimizing the risk of fraud and chargebacks.
With more than 4,000 employees, 26 million customers and over 80 million payments, we are one of the big FinTechs. Even though we love numbers, we don’t want to be measured by numbers only. Why?
We want to help build a world where business meets the needs of humanity. Where financial technology makes a difference. Where everyone is in control of their own financial story. At Riverty, we’re building it, together. Our teams in 12 countries are always looking for smart, simple, seamlessly connected ways to manage people’s money. From flexible payments to accounting and debt collection, our holistic solutions empower everyone to live their best financial lives. It’s time to enter a new era of economic freedom.
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