With a packed agenda, the hardest part for me was knowing that I was only able to attend one session during each time slot, so whether it was discussing corporate payment trends or learning more about consumer fraud, I had to carefully select sessions and rely on my trusted colleagues to take copious notes so I didn’t miss anything. As Friday morning’s sessions ended, I looked back at my notes and thought two things, what a week and I’m exhausted. Speaking of those notes, here are some of my highlights:
Colin Turner – Colin’s keynote session set the tone for the week. The review of where we’ve been helped to lay the groundwork to truly embrace the disruption opportunity. He challenged attendees to identify and become D.O.E.R.’s , or Super Doers, specifically spelled out, they are Disruptive Opportunity Entrepreneurs. D.O.E.R.’s are the ones who truly embrace the disruption opportunity and help drive their organizations forward in this time of uncertainty.
Analysts – We were excited to welcome our friends from the industry to share their views of our markets and discuss the bleeding edge of this disruption. The discussions that I was able to be a part of highlighted the trends and went into the constructive tension zone of what and/or where we all could be exposed if some early trends hold their course.
Sessions and Discussions – The best feedback I heard was that this year’s Exchange truly focused on “best practices and guiding principles” from ACI. I couldn’t sum up the week any better. Whether it was discussions around EMV or new web-based technology, the story of the week was all about sharing our best practices and real-world experiences as well as our guiding principals, helping our partners make more sense out of the disruption opportunity.
As the books close on this year’s Exchange, I eagerly look forward to the year ahead. Armed with the feedback, we have a lot to do. The Disruption Opportunity will continue to unfold, excitement will continue to build and I am sure we will have as much, if not more, when we meet again next year down in the Big Easy!
Payments hub 
