The Rise of Digital Payment Hubs in the Insurance Industry

How the evolution of payment hubs has helped to overcome challenges in P&C, health, and life insurance verticals.

How a Modern Payments Experience Can Help Credit Unions Gain and Retain Younger Members

I recently attended the 2024 America's Credit Unions Governmental Affairs Conference, where one of the speakers said something that caught my ear: Essentially, the younger demographic is not fully aware of the concept of a credit union, its unique characteristics compared to other financial entities and the reasons why they might want to consider banking with them.

Tackling Sophisticated Fraud: Innovations and Approaches for a Secure Digital Future

Fraud has permeated numerous aspects of our lives, infiltrating the most routine activities and transactions, causing unease and uncertainty for many individuals. In fact, fraud-related losses in the U.S. topped $10 billion last year, up 14% from the previous year, according to the Federal Trade Commission.

New Consumer Research Reveals Major New Cost Pressures in the Pipeline for Billers

or billers strategizing around payments innovation, it’s essential to understand consumer payments expectations and the wider financial pressures they might be facing.

Security Meets Convenience: Why Mobile Bill Pay Can Become a Key Defense Against Fraud

The adoption of digital wallets has been growing around the world. Today in the U.S., digital wallets such as PayPal, Venmo and Square Cash are widely used alongside smartphone-native solutions like Apple Pay and Google Pay.

Tax Trends 2023: Decrease in Scams Awareness, Even as Exposure Grows

Our annual survey of consumers’ tax filing and payment habits reveals a worrying decrease in awareness of scams, as well as higher costs to prepare taxes that are surely unwelcome, as the cost of living also rises.

Borrowers Want To Self-Serve Their Auto Loan Payments

Our latest survey of consumers’ bill-paying habits show a big shift toward mobile-payments adoption and related self-serve experiences, presenting big opportunities for lenders to dramatically lower their costs.

Billing and Payments Forecast for 2023: Predictions From Industry Experts

According to Chinese astrology, 2023 will be the Year of the Rabbit, closing out 2022 as the Year of the Tiger. This year certainly has been a tiger, with rising costs that have been hard to tame.

3 Ways To Optimize Meter-to-Cash With Smarter Bill Pay Practices

Optimizing the meter-to-cash process is top of mind for utility companies looking to harness digital transformation to lower costs and improve customer experiences.

How a Fortune 500 Utility Company Took Bill Payments Mobile

More consumers than ever are willing to change how they pay their bills, in pursuit of greater convenience, and payment experiences that better fit their daily lives. That’s one of the key findings in our latest ACI Speedpay Pulse survey of consumer bill pay behaviors and preferences.

Top 3 Consumer Bill Pay Insights From the Latest ACI Speedpay Pulse Survey

Our latest bi-annual survey of consumers’ bill paying habits shows a large shift toward mobile adoption, indicating that Request to Pay is gaining traction. Plus, with faster payments more in demand than ever, the data reveals that 2022 is shaping up to be another year of big change for billers.

Intelligent Collections Drive Better Experiences for Customers That Are Past Due — And Improve Success Rates

The debt collection industry has been growing for years in the U.S., and recent events look set to propel that growth further, with consumers facing economic headwinds such as inflation, as well as the continued follow-on effects of the COVID-19 pandemic.