- Solutions
- Banking
- Payments hubAccept, transform, and transmit any payment, for any purpose, in any form, from any source in real-time, all in one cloud-native platfor
- AcquiringDigital acceptance, merchant management
- IssuingDigital payments and accounts issuing
- Fraud managementReal-time enterprise fraud management
- ATMsSelf-service, omnichannel digital experience
- High value real-time paymentsMulti-bank, multi-currency processing
- Low value real-time paymentsComplete real-time payments processing
- Digital central infrastructureCutting edge real-time payment infrastructures
- NEW Payment Hubs: Why Banks Must Move Forward With Urgency
- Merchant payments
- ACI Payments Orchestration PlatformEnable customer journeys across commerce channels, accept payments, prevent fraud and optimize your payments journey
- In-storeDynamic, modern in-store payments
- eCommerceOnline and mobile payments
- Alternative payment methodsGive more ways to pay
- Value-added servicesEngagement, optimization and reporting
- Fraud managementEnd-to-end fraud orchestration
- Risk, security, and complianceAchieve and maintain compliance
- NEW Datos names ACI Worldwide best-in-class in payments orchestration
- Industries we serve
- Billing and bill payments
- ACI SpeedpayDrive customer satisfaction with the widest range of bill pay options in the industry.
- Bill payment APIs and SDKsOutsource bill payment processing
- Fraud managementAI-based fraud orchestration technology
- Alternative payment methodsGive more ways to pay
- Loan servicingPreferred loan payment options
- Treasury managementStreamline and integrate your back office
- Automated debt collectionImprove your collections process
- Digital walletsManage digital cards and payments
- PCI compliance and securityAchieve and maintain PCI compliance
- Industries We Serve
- Fraud management and payments intelligence
- Fraud managementFraud solutions to minimize risk and prevent fraud
- Fraud management for bankingEnterprise-wide fraud prevention
- Anti-money launderingStay ahead of money-laundering schemes
- Robotic process automationAutomate payment processing operations
- Fraud management in the cloudProtect your business from the cloud
- Fraud management for merchantsProtect payments from end to end
- ChargebacksPrevent chargebacks before they happen
- SCA complianceAchieve and maintain SCA compliance
- Digital identity solutionsConfirm identities with behavioral analytics
- NEW Scamscope fraud report: APP scam trends from around the globe
CompanyPrime Time for Real-TimeDiscover the Real-Time Landscape in 2024 and Beyond
How are real-time payments redefining the global economy?
CustomersPartners
Home
Case Study
Large convenience store chain prevents fraud at the pump
Petrol pumps and convenience stores are seen as a quick and easy target by fraudsters. There are certain fraud types that are unique to gas stations and small-item retailers that can cause a massive hit to the bottom line.
In an effort to remain anonymous to maintain an edge over fraudsters, a large and successful convenience store chain shares how it combats fraud.
Targeting fraudsters – not customers
Throughout the process of selecting and implementing a fraud solution, the retailer had multiple factors to consider. “We want to discourage the criminal gangs from targeting our stores while ensuring our corporate customers, haulers, and teamsters are able to use our stations without interruption.”
Thus, the chain needed a flexible and accurate fraud detection system that could handle the particular challenges of its environment, without alienating valuable legitimate customers. Following an extensive request for proposal process, ACI Worldwide’s ACI Fraud Management for Merchants was selected as the solution.
“ACI Fraud Management for Merchants has the features we need: a flexible rules engine that we can use to create specific fraud strategies and generate appropriate alerts. What struck us immediately was the interaction with our payment authorization stream in both near and real time. That’s critical for pay-at-the-pump fraud, when we need to make authorization decisions while the transaction is taking place.”
The first rule that was put in place was to counter pay-at-the-pump fraud. The typical pattern with this kind of fraud is to use a fake card for a rapid succession of transactions to make the most from the card before the fraud is spotted and the card blocked.
“We have tweaked that rule over the past few years, but the basic principle has remained the same and it has proved to be very successful. It operates in real time and it has virtually eliminated pay-at-the-pump fraud.”
Winning the war against fraud
Since implementing the solution, the chain has seen fraud levels drop by 50 percent across the board and pay-at-the-pump fraud disappear almost completely. The company is now also recognized as having the lowest chargeback to sales ratios in its sector and, because it was one of the first to target pay-at-the-pump fraud, it is known to be a much harder target.