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Case Study
Scheels grows into a sporting giant
No time for downtime
The Scheels experience is summarized in three words: Gear, Passion and Sports. Like other U.S. retailers, Scheels faced a challenge to maintain safe, convenient and cost-effective payment solutions as new security threats evolve, new payment forms become available and EMV migration moves throughout the marketplace. As a unique mid-size sports retailer, they must provide a world-class experience with fewer internal staff and resources to develop customized solutions. With a solid omnichannel presence already established (Scheels sells many products online, offers a ‘My Scheels’ mobile app, runs email campaigns regularly, and manages Brag Boards and active social media channels), it needed a partner capable of delivering robust, adaptable, out-of-the-box solutions without requiring a lot of modifications going forward.
A satisfying quick to serve payment solution
When it came time to evolve their POS system, Scheels chose ACI because they needed to handle large volumes efficiently. Their POS experience included credit and Scheels-branded electronic gift cards. It was critical for them to continue to meet customer expectations while also providing the enhanced functionality and security necessary for a scalable payments infrastructure.
The hosted, on-demand payments solution has enabled Scheels to deliver a world-class payments experience today that deploys industry best practices for seamless and efficient screen interaction. As part of their software evolution, the sports retailer will be adopting eSocket.POS from ACI, which will address their EMV, tokenization and point-to-point encryption requirements. These offerings are part of the ACI Payments Orchestration Platform solution.
From sporadic service to 100% uptime
Scheels is able to meet today’s customer needs and face a complex and ever-changing payments future with confidence. ACI’s proven expertise running multiple secure data centers and hosting various critical apps assures Scheels that they’ll have the support and solutions they need now and into the future.