Ursinus College improves student satisfaction by 25%
Before Ursinus College in Collegeville, Pennsylvania started using ACI Speedpay solutions, managing eCommerce took half a workday. Ellen Curcio, Associate Controller – Receivables for Ursinus, estimated that she spent three to four hours — or more — manually processing eCommerce payments. The system they were using was more appropriate for secondary education, not higher education, and it was not working.
“It was crucial that our payments vendor was an Ellucian strategic partner. With ACI’s technology, integration was seamless, and they let us offer students and parents convenient, easy-to-use payment options while backing us up with comprehensive support”
“One of the things we liked the most about ACI is that they were thinking about us, but they were also thinking about the students and parents, too. They knew the end user and offered a solution that gave them exactly what they wanted.”
The challenge
Employees were spending three to four hours, or more, manually processing eCommerce payments. Additionally, students and parents were asking for easy online payment options. Ursinus knew that they needed a campus payments solution that would easily integrate with Colleague by Ellucian.
The solution
Ursinus chose the ACI Speedpay Solution because ACI is an Ellucian strategic partner and offers easy integration, more payment options, comprehensive support and easy-to-use, cost-saving solutions.
The results
After a short two-month implementation, Ursinus was able to offer students and parents the convenient, secure, online payment options they wanted, such as ACH or debit and credit cards.
As a result, consumer satisfaction increased 25%1. Students and parents now have access to real-time account information to know exactly what they have to pay and when, including access to their payments history. Ursinus staff spends only minutes on manual payment processes and everything is seamless. With manual processes eliminated, far fewer errors occur.
1 Results from the 2016 TechValidate survey entitled “Bill Payment Solution”
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