- Solutions
- Banking
- Payments hubAccept, transform, and transmit any payment, for any purpose, in any form, from any source in real-time, all in one cloud-native platfor
- AcquiringDigital acceptance, merchant management
- IssuingDigital payments and accounts issuing
- Fraud managementReal-time enterprise fraud management
- ATMsSelf-service, omnichannel digital experience
- High value real-time paymentsMulti-bank, multi-currency processing
- Low value real-time paymentsComplete real-time payments processing
- Digital central infrastructureCutting edge real-time payment infrastructures
- NEW Payment Hubs: Why Banks Must Move Forward With Urgency
- Merchant payments
- ACI Payments Orchestration PlatformEnable customer journeys across commerce channels, accept payments, prevent fraud and optimize your payments journey
- In-storeDynamic, modern in-store payments
- eCommerceOnline and mobile payments
- Alternative payment methodsGive more ways to pay
- Value-added servicesEngagement, optimization and reporting
- Fraud managementEnd-to-end fraud orchestration
- Risk, security, and complianceAchieve and maintain compliance
- NEW Datos names ACI Worldwide best-in-class in payments orchestration
- Industries we serve
- Billing and bill payments
- ACI SpeedpayDrive customer satisfaction with the widest range of bill pay options in the industry.
- Bill payment APIs and SDKsOutsource bill payment processing
- Fraud managementAI-based fraud orchestration technology
- Alternative payment methodsGive more ways to pay
- Loan servicingPreferred loan payment options
- Treasury managementStreamline and integrate your back office
- Automated debt collectionImprove your collections process
- Digital walletsManage digital cards and payments
- PCI compliance and securityAchieve and maintain PCI compliance
- Industries We Serve
- Fraud management and payments intelligence
- Fraud managementFraud solutions to minimize risk and prevent fraud
- Fraud management for bankingEnterprise-wide fraud prevention
- Anti-money launderingStay ahead of money-laundering schemes
- Robotic process automationAutomate payment processing operations
- Fraud management in the cloudProtect your business from the cloud
- Fraud management for merchantsProtect payments from end to end
- ChargebacksPrevent chargebacks before they happen
- SCA complianceAchieve and maintain SCA compliance
- Digital identity solutionsConfirm identities with behavioral analytics
- NEW Scamscope fraud report: APP scam trends from around the globe
CompanyPrime Time for Real-TimeDiscover the Real-Time Landscape in 2024 and Beyond
How are real-time payments redefining the global economy?
CustomersPartners
Home
Modernize experience
Digitalize customer communication
Broad connectivity
Connect to all payment players
Collect and present efficiently
Optimize merchants’ chargeback experience
Intelligent workflow processes
- Manage and define your customers’ experience by handling their disputes correctly the first time.
- Benefit from the automated case management capability to rapidly create, analyze, action and close a case.
- Visualize your data to gain an instant understanding of the latest exposure and case management status and ensure your financial write-off loss is minimized.
- Simplify and streamline your dispute and adjustment process across all payment schemes
- Be confident you are always working to the most recent rules and regulations
For issuers
- Match correspondence to correct case file
- Automate data exchange of required dispute data
- Define and manage workflows to meet any payment rules and process
- Enable all your customer-facing channels to initiate disputes
- Tailor your disputes
For acquirers
- Collect and present the required data to process efficiently
- Portal to submit all documentation and easily initiate adjustments
- Match analyst skills to cases where expertise is needed
- Cases automatically opened from payments scheme dispute information
RELATED SOLUTIONS
Stay Secure
ACI’s industry-leading fraud prevention is delivered via a powerful combination of machine learning, predictive and behavioral analytics, positive profiling, customized fraud strategies and expert support.
ACI Fraud Management for Merchants
Reduce chargebacks, fraud, and false positives while increasing conversion with ACI’s machine-learning driven merchant fraud management
Strong customer authentication compliance
Secure electronic payments and reduce your PSD2 compliance burden with ACI Worldwide’s strong customer authentication solutions
ACI Fraud Management for Banking
Real-time, machine-learning-driven fraud management solution for banks, processors, acquirers and payment networks
Incremental machine learning
Avoid chargebacks and protect your business’s reputation by leveraging machine learning for fraud detection and prevention
ACI Acquiring
Enhance your acquiring business with a highly customizable solution that will transform your merchant experience
Chargeback protection and management
Don’t allow chargebacks to impact your revenue — safeguard your business with ACI’s chargeback protection service
ACI Issuing
Single issuing platform for all cards, contactless, mobile and alternative payments and tokens, with global connectivity
Related Resources
Info Sheet
Billers
Simplify chargebacks with the ACI Speedpay dispute portal
In today’s fast-paced business environment, having a robust chargeback dispute process is crucial for maintaining financial health. By implementing an effective dispute process, you can protect your business from fraudulent claims and ensure accurate transaction records by resolving issues swiftly and fairly.
Trends
Billers
The case for lenders to accept debit card payments
There is a strong, growing consumer preference for using debit cards with bill payments. Learn the two main reasons holding consumers back and how to increase adoption.
Case Study
Banking
How KTC leveraged AI for precise fraud management
KTC has removed time-consuming data work and turned the fraud function into a valuable enterprise-wide asset, improving user experiences across existing and future products and services
